Superwall Status

Resolved Third Party issues

There is an ongoing outage of a third party provider, we are investigating impact on our services.

On older SDK versions, we used an API which was still hosted on Heroku. Earlier today, Heroku began a major outage taking down this API completely. We were able to migrate the service over to Cloudflare. Since migrating it, everything is operating as expected.

Heroku is currently experiencing a mayor incident, impacting some Superwall service, we are currently investigating that impact it has on us.

We've resolved the issue and are working on more alerting to automatically scale resources in the future.

We've identified the root cause of the issue, and have scaled up resources to handle increased load. We're monitoring the fix. All systems have seemed to recover.

We've found the root cause of the issues & have implemented fixes.

Our Kafka provider had rate limits which we had recently surpassed causing requests to hang as their system rejected our writes. We've increased the limits and have plans to migrate from a hosted solution to a BYOC solution for more bandwidth and control in the future.

The inability to publish events caused us to loose some data as there were events on device which were never able to be received on the backend. However, for revenue tracking the providers should retry webhooks and data should fill in.

We've identified an issue with our event pipeline timing out for a percentage of requests. We've fixed the issue but are implementing a longer term fix.

We’re seeing intermittent issues where products fail to load or take longer than expected in iOS sandbox environments (including TestFlight and App Review). This appears to be related to delays on Apple’s side and the live production environment is unaffected. We’re actively monitoring and will update as we learn more.