---
title: "Investigating an elevated identity resolution error rate"
description: "Resolved · affects Subscriptions API · Aug 26, 2026"
base_url: "https://status.superwall.com"
canonical: "https://status.superwall.com/events/report/2766"
homepage_url: "https://superwall.com"
---

# Investigating an elevated identity resolution error rate

[Status](/.md) › [Events](/events.md) › Investigating an elevated identity resolution error rate

Aug 26, 2026 · 24 days ago · affects: Subscriptions API · 1 hour

## Updates

### + Resolved — Aug 26, 5:52 AM

affects: Subscriptions API (operational)

This issue has been resolved..

### x Monitoring — Aug 26, 5:18 AM

affects: Subscriptions API (degraded performance)

We've fixed the underlying issue and monitoring to ensure the correct identity resolution.

### x Identified — Aug 26, 4:32 AM

affects: Subscriptions API (degraded performance)

We've identified an issue with our webhooks which is causing the `originalAppUserId` field to show up as null or point to a $SuperwallAlias: more frequently than expected.

---

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