--- title: "Superwall Status — Events" description: "Incident history and maintenance for Superwall Status" base_url: "https://status.superwall.com" canonical: "https://status.superwall.com/events" homepage_url: "https://superwall.com" --- # Superwall Status — Events · Reports [Status](/.md) · [Monitors](/monitors.md) · **Events** ## Event log ```text # timestamp status event 2026-06-22 19:00 RESOLVED report/2257 + Investigating reports of degraded performance 2026-06-22 18:39 MONITORING report/2257 x Investigating reports of degraded performance 2026-06-22 17:30 INVESTIGATING report/2257 x Investigating reports of degraded performance 2026-06-07 04:47 RESOLVED report/2207 + Paywall Open & metric under reporting 2026-06-07 02:07 INVESTIGATING report/2207 x Paywall Open & metric under reporting 2026-05-26 12:52 RESOLVED report/1911 + Issues saving paywalls due to Github issues 2026-05-26 12:04 INVESTIGATING report/1911 x Issues saving paywalls due to Github issues 2026-04-15 20:49 RESOLVED report/1202 + !! Don't Save Paywalls !! Ongoing issue with loading products after saving 2026-04-15 17:57 INVESTIGATING report/1202 x !! Don't Save Paywalls !! Ongoing issue with loading products after saving 2026-04-10 02:11 RESOLVED report/1184 + Investigating issues of increased query latency leading to timeouts 2026-04-08 09:48 RESOLVED report/1184 + Investigating issues of increased query latency leading to timeouts 2026-02-23 00:46 RESOLVED report/1091 + Issue with Stripe transactions taking longer than expected or failing to complete 2026-02-22 23:10 MONITORING report/1091 x Issue with Stripe transactions taking longer than expected or failing to complete 2026-02-22 23:07 IDENTIFIED report/1091 x Issue with Stripe transactions taking longer than expected or failing to complete 2026-02-22 20:00 INVESTIGATING report/1091 x Issue with Stripe transactions taking longer than expected or failing to complete 2026-02-07 07:30 RESOLVED report/1064 + Stripe conversions are currently being under-reported 2026-02-07 06:26 IDENTIFIED report/1064 x Stripe conversions are currently being under-reported 2026-02-07 05:06 INVESTIGATING report/1064 x Stripe conversions are currently being under-reported 2026-02-01 02:25 RESOLVED report/1053 + Stripe revenue tracking delayed 2026-02-01 00:54 IDENTIFIED report/1053 x Stripe revenue tracking delayed 2026-01-31 23:23 INVESTIGATING report/1053 x Stripe revenue tracking delayed 2026-01-31 12:50 RESOLVED report/1049 + Currently Investigating external provider outage 2026-01-31 10:34 IDENTIFIED report/1049 x Currently Investigating external provider outage 2026-01-31 10:15 INVESTIGATING report/1049 x Currently Investigating external provider outage 2026-01-29 02:38 RESOLVED report/1044 + Investigating reports of issues signing in 2026-01-29 02:37 IDENTIFIED report/1044 x Investigating reports of issues signing in 2026-01-29 02:12 INVESTIGATING report/1044 x Investigating reports of issues signing in 2026-01-09 02:10 RESOLVED report/1016 + Paywall Open Rates Under Reporting 2026-01-09 01:21 MONITORING report/1016 x Paywall Open Rates Under Reporting 2026-01-08 23:28 IDENTIFIED report/1016 x Paywall Open Rates Under Reporting 2025-12-25 16:22 MONITORING report/988 x Delayed processing of App Store Connect Events 2025-12-25 16:07 IDENTIFIED report/988 x Delayed processing of App Store Connect Events 2025-12-25 15:45 MONITORING report/989 x Paywall presentation issues for specific SDK versions 2025-12-25 15:25 IDENTIFIED report/989 x Paywall presentation issues for specific SDK versions 2025-12-25 14:42 INVESTIGATING report/989 x Paywall presentation issues for specific SDK versions 2025-12-25 14:15 INVESTIGATING report/988 x Delayed processing of App Store Connect Events 2025-12-25 12:13 RESOLVED report/987 + Degration of Service due to AWS outage 2025-12-25 09:32 INVESTIGATING report/987 x Degration of Service due to AWS outage 2025-12-25 00:00 RESOLVED report/989 + Paywall presentation issues for specific SDK versions 2025-12-25 00:00 RESOLVED report/988 + Delayed processing of App Store Connect Events 2025-12-23 03:00 RESOLVED report/982 + Experiencing issues saving paywalls 2025-12-22 22:50 INVESTIGATING report/982 x Experiencing issues saving paywalls 2025-12-22 20:38 RESOLVED report/982 + Experiencing issues saving paywalls 2025-12-22 20:22 IDENTIFIED report/982 x Experiencing issues saving paywalls 2025-12-18 20:22 RESOLVED report/969 + Stripe Webhook & Charts Delay 2025-12-17 04:34 MONITORING report/969 x Stripe Webhook & Charts Delay 2025-12-17 03:02 INVESTIGATING report/969 x Stripe Webhook & Charts Delay 2025-12-08 20:35 RESOLVED report/947 + Issue Saving Paywalls 2025-12-08 20:00 IDENTIFIED report/947 x Issue Saving Paywalls 2025-12-05 01:10 RESOLVED report/937 + Revenue and Transaction Reporting Delays 2025-12-04 22:00 MONITORING report/937 x Revenue and Transaction Reporting Delays 2025-12-04 20:00 INVESTIGATING report/937 x Revenue and Transaction Reporting Delays 2025-11-18 23:40 RESOLVED report/887 + Currently experience Service Regression due to a Cloudflare Outage 2025-11-18 15:51 MONITORING report/887 x Currently experience Service Regression due to a Cloudflare Outage 2025-11-18 11:40 INVESTIGATING report/887 x Currently experience Service Regression due to a Cloudflare Outage 2025-10-25 15:35 RESOLVED report/841 + Investigating Login & Dashboard Issue 2025-10-25 14:58 INVESTIGATING report/841 x Investigating Login & Dashboard Issue 2025-10-20 21:01 RESOLVED report/827 + Service Disruptions Related to AWS Outage 2025-10-20 19:11 IDENTIFIED report/827 x Service Disruptions Related to AWS Outage 2025-10-20 07:00 INVESTIGATING report/827 x Service Disruptions Related to AWS Outage 2025-10-02 15:14 RESOLVED report/653 + Webhook Integration Delays 2025-09-30 20:12 RESOLVED report/671 + App Store Connect & Google Play Delays 2025-09-29 15:00 IDENTIFIED report/671 x App Store Connect & Google Play Delays 2025-09-25 20:58 MONITORING report/653 x Webhook Integration Delays 2025-08-22 16:12 RESOLVED report/606 + intermittent editor loading issues reported 2025-08-22 16:11 RESOLVED report/605 + RevenueCat Event Forwarding Issue 2025-08-21 20:00 MONITORING report/605 x RevenueCat Event Forwarding Issue 2025-08-21 19:28 INVESTIGATING report/606 x intermittent editor loading issues reported 2025-08-21 16:30 IDENTIFIED report/605 x RevenueCat Event Forwarding Issue 2025-08-20 07:00 RESOLVED report/597 + New Transaction Reporting Interruption 2025-08-19 17:40 RESOLVED report/596 + Degraded Performance 2025-08-18 23:07 MONITORING report/597 x New Transaction Reporting Interruption 2025-08-18 23:06 MONITORING report/596 x Degraded Performance 2025-08-18 19:21 INVESTIGATING report/596 x Degraded Performance 2025-08-18 19:00 INVESTIGATING report/597 x New Transaction Reporting Interruption 2025-07-12 08:01 RESOLVED report/560 + Investigating high tail latency in web checkout 2025-07-11 22:37 INVESTIGATING report/560 x Investigating high tail latency in web checkout 2025-07-10 20:28 RESOLVED report/559 + Issue with paywall duplication reported 2025-07-10 18:41 MONITORING report/555 x RevenueCat Event Forwarding Issue 2025-07-10 18:40 INVESTIGATING report/559 x Issue with paywall duplication reported 2025-07-09 18:46 MONITORING report/555 x RevenueCat Event Forwarding Issue 2025-07-09 17:30 MONITORING report/555 x RevenueCat Event Forwarding Issue 2025-07-08 18:43 RESOLVED report/552 + Reports of slow dashboard loading times 2025-07-07 22:34 MONITORING report/552 x Reports of slow dashboard loading times 2025-07-07 20:12 INVESTIGATING report/552 x Reports of slow dashboard loading times 2025-07-04 00:05 RESOLVED report/551 + New Transaction Reporting Interruption 2025-07-03 19:35 IDENTIFIED report/551 x New Transaction Reporting Interruption 2025-07-03 16:00 INVESTIGATING report/551 x New Transaction Reporting Interruption 2025-07-03 01:55 RESOLVED report/549 + Incident in us-east-1 causing event streaming degradation 2025-07-03 01:43 MONITORING report/549 x Incident in us-east-1 causing event streaming degradation 2025-07-03 01:17 IDENTIFIED report/549 x Incident in us-east-1 causing event streaming degradation 2025-06-29 22:00 RESOLVED report/555 + RevenueCat Event Forwarding Issue 2025-06-12 21:32 RESOLVED report/538 + Ongoing Third Party Provider Incident 2025-06-12 18:41 INVESTIGATING report/538 x Ongoing Third Party Provider Incident 2025-06-10 20:58 RESOLVED report/536 + Ongoing Third Party Provider Incident 2025-06-10 14:43 INVESTIGATING report/536 x Ongoing Third Party Provider Incident 2025-05-22 19:13 RESOLVED report/517 + Degraded Subscriptions & Web Entitlements Performance 2025-05-22 18:49 MONITORING report/517 x Degraded Subscriptions & Web Entitlements Performance 2025-05-13 23:36 RESOLVED report/509 + Degraded Event Ingestion 2025-05-13 15:00 MONITORING report/509 x Degraded Event Ingestion 2025-05-01 20:00 MONITORING report/498 x Intermittent Issues Loading Products on iOS (Sandbox) ``` ### [Investigating reports of degraded performance](/events/report/2257.md) Jun 22, 2026 · 3 days ago · affects: Subscriptions API (partial outage) · 1 hour - + Resolved — Jun 22, 7:00 PM · Subscriptions API (degraded performance) - x Monitoring — Jun 22, 6:39 PM · Subscriptions API (degraded performance) - x Investigating — Jun 22, 5:30 PM · Subscriptions API (partial outage) ### [Paywall Open & metric under reporting](/events/report/2207.md) Jun 7, 2026 · 18 days ago · affects: Collector · 3 hours - + Resolved — Jun 7, 4:47 AM - x Investigating — Jun 7, 2:07 AM ### [Issues saving paywalls due to Github issues ](/events/report/1911.md) May 26, 2026 · 30 days ago · affects: Dashboard · 49 minutes - + Resolved — May 26, 12:52 PM - x Investigating — May 26, 12:04 PM ### [!! Don't Save Paywalls !! Ongoing issue with loading products after saving ](/events/report/1202.md) Apr 15, 2026 · 2 months ago · affects: Dashboard · 3 hours - + Resolved — Apr 15, 8:49 PM - x Investigating — Apr 15, 5:57 PM ### [Investigating issues of increased query latency leading to timeouts](/events/report/1184.md) Apr 8, 2026 · 3 months ago · affects: Dashboard · 2 days - + Resolved — Apr 10, 2:11 AM - + Resolved — Apr 8, 9:48 AM ### [Issue with Stripe transactions taking longer than expected or failing to complete](/events/report/1091.md) Feb 22, 2026 · 4 months ago · affects: Paywalls, Subscriptions API · 5 hours - + Resolved — Feb 23, 12:46 AM - x Monitoring — Feb 22, 11:10 PM - x Identified — Feb 22, 11:07 PM - x Investigating — Feb 22, 8:00 PM ### [Stripe conversions are currently being under-reported](/events/report/1064.md) Feb 7, 2026 · 5 months ago · affects: Dashboard · 2 hours - + Resolved — Feb 7, 7:30 AM - x Identified — Feb 7, 6:26 AM - x Investigating — Feb 7, 5:06 AM ### [Stripe revenue tracking delayed ](/events/report/1053.md) Jan 31, 2026 · 5 months ago · affects: Dashboard · 3 hours - + Resolved — Feb 1, 2:25 AM - x Identified — Feb 1, 12:54 AM - x Investigating — Jan 31, 11:23 PM ### [Currently Investigating external provider outage](/events/report/1049.md) Jan 31, 2026 · 5 months ago · affects: API, Collector · 3 hours - + Resolved — Jan 31, 12:50 PM - x Identified — Jan 31, 10:34 AM - x Investigating — Jan 31, 10:15 AM ### [Investigating reports of issues signing in](/events/report/1044.md) Jan 29, 2026 · 5 months ago · affects: Dashboard · 26 minutes - + Resolved — Jan 29, 2:38 AM - x Identified — Jan 29, 2:37 AM - x Investigating — Jan 29, 2:12 AM ### [Paywall Open Rates Under Reporting](/events/report/1016.md) Jan 8, 2026 · 6 months ago · affects: Dashboard, Collector · 3 hours - + Resolved — Jan 9, 2:10 AM - x Monitoring — Jan 9, 1:21 AM - x Identified — Jan 8, 11:28 PM ### [Degration of Service due to AWS outage](/events/report/987.md) Dec 25, 2025 · 6 months ago · affects: Paywalls · 3 hours - + Resolved — Dec 25, 12:13 PM - x Investigating — Dec 25, 9:32 AM ### [Paywall presentation issues for specific SDK versions](/events/report/989.md) Dec 25, 2025 · 6 months ago · affects: Paywalls, Subscriptions API · 16 hours - x Monitoring — Dec 25, 3:45 PM - x Identified — Dec 25, 3:25 PM - x Investigating — Dec 25, 2:42 PM - + Resolved — Dec 25, 12:00 AM ### [Delayed processing of App Store Connect Events](/events/report/988.md) Dec 25, 2025 · 6 months ago · affects: Dashboard · 16 hours - x Monitoring — Dec 25, 4:22 PM - x Identified — Dec 25, 4:07 PM - x Investigating — Dec 25, 2:15 PM - + Resolved — Dec 25, 12:00 AM ### [Experiencing issues saving paywalls](/events/report/982.md) Dec 22, 2025 · 6 months ago · affects: Dashboard · 7 hours - + Resolved — Dec 23, 3:00 AM - x Investigating — Dec 22, 10:50 PM - + Resolved — Dec 22, 8:38 PM - x Identified — Dec 22, 8:22 PM ### [Stripe Webhook & Charts Delay](/events/report/969.md) Dec 17, 2025 · 6 months ago · affects: Collector · 2 days - + Resolved — Dec 18, 8:22 PM - x Monitoring — Dec 17, 4:34 AM - x Investigating — Dec 17, 3:02 AM ### [Issue Saving Paywalls](/events/report/947.md) Dec 8, 2025 · 7 months ago · affects: Dashboard · 36 minutes - + Resolved — Dec 8, 8:35 PM - x Identified — Dec 8, 8:00 PM ### [Revenue and Transaction Reporting Delays](/events/report/937.md) Dec 4, 2025 · 7 months ago · affects: Dashboard · 5 hours - + Resolved — Dec 5, 1:10 AM - x Monitoring — Dec 4, 10:00 PM - x Investigating — Dec 4, 8:00 PM ### [Currently experience Service Regression due to a Cloudflare Outage](/events/report/887.md) Nov 18, 2025 · 7 months ago · affects: Dashboard, API, Collector, Paywalls, Subscriptions API · 12 hours - + Resolved — Nov 18, 11:40 PM - x Monitoring — Nov 18, 3:51 PM - x Investigating — Nov 18, 11:40 AM ### [Investigating Login & Dashboard Issue](/events/report/841.md) Oct 25, 2025 · 8 months ago · affects: Dashboard · 38 minutes - + Resolved — Oct 25, 3:35 PM - x Investigating — Oct 25, 2:58 PM ### [Service Disruptions Related to AWS Outage](/events/report/827.md) Oct 20, 2025 · 8 months ago · affects: Collector, Subscriptions API · 14 hours - + Resolved — Oct 20, 9:01 PM - x Identified — Oct 20, 7:11 PM - x Investigating — Oct 20, 7:00 AM ### [App Store Connect & Google Play Delays](/events/report/671.md) Sep 29, 2025 · 9 months ago · affects: Dashboard, Collector · 1 day - + Resolved — Sep 30, 8:12 PM - x Identified — Sep 29, 3:00 PM ### [Webhook Integration Delays](/events/report/653.md) Sep 25, 2025 · 9 months ago · 7 days - + Resolved — Oct 2, 3:14 PM - x Monitoring — Sep 25, 8:58 PM ### [intermittent editor loading issues reported](/events/report/606.md) Aug 21, 2025 · 10 months ago · affects: Dashboard · 21 hours - + Resolved — Aug 22, 4:12 PM - x Investigating — Aug 21, 7:28 PM ### [RevenueCat Event Forwarding Issue](/events/report/605.md) Aug 21, 2025 · 10 months ago · 24 hours - + Resolved — Aug 22, 4:11 PM - x Monitoring — Aug 21, 8:00 PM - x Identified — Aug 21, 4:30 PM ### [Degraded Performance](/events/report/596.md) Aug 18, 2025 · 10 months ago · affects: Paywalls · 22 hours - + Resolved — Aug 19, 5:40 PM - x Monitoring — Aug 18, 11:06 PM - x Investigating — Aug 18, 7:21 PM ### [New Transaction Reporting Interruption](/events/report/597.md) Aug 18, 2025 · 10 months ago · affects: Dashboard · 2 days - + Resolved — Aug 20, 7:00 AM - x Monitoring — Aug 18, 11:07 PM - x Investigating — Aug 18, 7:00 PM ### [Investigating high tail latency in web checkout](/events/report/560.md) Jul 11, 2025 · 12 months ago · 9 hours - + Resolved — Jul 12, 8:01 AM - x Investigating — Jul 11, 10:37 PM ### [Issue with paywall duplication reported](/events/report/559.md) Jul 10, 2025 · 12 months ago · 2 hours - + Resolved — Jul 10, 8:28 PM - x Investigating — Jul 10, 6:40 PM ### [Reports of slow dashboard loading times](/events/report/552.md) Jul 7, 2025 · 12 months ago · 23 hours - + Resolved — Jul 8, 6:43 PM - x Monitoring — Jul 7, 10:34 PM - x Investigating — Jul 7, 8:12 PM ### [New Transaction Reporting Interruption](/events/report/551.md) Jul 3, 2025 · 12 months ago · 8 hours - + Resolved — Jul 4, 12:05 AM - x Identified — Jul 3, 7:35 PM - x Investigating — Jul 3, 4:00 PM ### [Incident in us-east-1 causing event streaming degradation](/events/report/549.md) Jul 3, 2025 · 12 months ago · 38 minutes - + Resolved — Jul 3, 1:55 AM - x Monitoring — Jul 3, 1:43 AM - x Identified — Jul 3, 1:17 AM ### [RevenueCat Event Forwarding Issue](/events/report/555.md) Jun 29, 2025 · 12 months ago · 11 days - x Monitoring — Jul 10, 6:41 PM - x Monitoring — Jul 9, 6:46 PM - x Monitoring — Jul 9, 5:30 PM - + Resolved — Jun 29, 10:00 PM ### [Ongoing Third Party Provider Incident](/events/report/538.md) Jun 12, 2025 · 1 year ago · 3 hours - + Resolved — Jun 12, 9:32 PM - x Investigating — Jun 12, 6:41 PM ### [Ongoing Third Party Provider Incident](/events/report/536.md) Jun 10, 2025 · 1 year ago · 6 hours - + Resolved — Jun 10, 8:58 PM - x Investigating — Jun 10, 2:43 PM ### [Degraded Subscriptions & Web Entitlements Performance](/events/report/517.md) May 22, 2025 · 1 year ago · 24 minutes - + Resolved — May 22, 7:13 PM - x Monitoring — May 22, 6:49 PM ### [Degraded Event Ingestion](/events/report/509.md) May 13, 2025 · 1 year ago · affects: Collector · 9 hours - + Resolved — May 13, 11:36 PM - x Monitoring — May 13, 3:00 PM ### [Intermittent Issues Loading Products on iOS (Sandbox)](/events/report/498.md) May 1, 2025 · 1 year ago · 1 minute - x Monitoring — May 1, 8:00 PM --- _Powered by [openstatus.dev](https://openstatus.dev)_